Grants and regulations: Complaints, appeals and your data

This page is for appeals and complaints related to grants, felling licenses, and environmental impact assessments. It also details how we will handle the data you supply when you fill out a felling licence application.

We hope that you’re happy with the service you’ve received from Forestry Commission Scotland, and that you’ll have no reason to complain – but we know sometimes things go wrong. We’d like you to tell us about it so we can make things right.

If you need to get in touch about something other than grants, visit our complaints page.

How we can help

We deal with complaints about legacy grant schemes, felling licence applications, and appeals about felling licences and environmental impact assessments. The procedure is slight different depending on what your complaint relates to. Details are outlined in each section.

Complaints about payments under Rural Priorities

If you’ve received a decision to refuse, recover or reduce payment under a Rural Development Contracts: Rural Priorities (RDC-RP) and you want it to be reviewed, complete a Request for a Review form. It needs to be sent to your local RPID Office within 30 days of the date of your payment decision letter.

A series of Questions and Answers is available to explain the process. If you have any other questions please contact RPID.

If you’re unhappy with how your application and RDC-RP contract has been handled (e.g. processing time), contact the Case Officer at the Conservancy that dealt with your contract. We your complaints using our Complaints Handling Procedure.

Complaints about legacy (closed) grant schemes

If you have a legacy grant scheme contract (Woodland Grant Scheme or Scottish Forestry Grant Scheme), and we disagree with you about whether or not you have kept to the Plan of Operations or the Terms and Conditions of the grant scheme offer, you the right to arbitration by a third party. However, your first point of contact should always be to contact your local conservancy office.

Complaints about felling licence applications

Complaints about felling licence applications should also be made directly to your local conservancy office. Complaints about the way we have handled your application we will use the standard Complaints Handling Procedure.

Felling licence and EIA rights of appeal

Under the Forestry Act 1967, felling licence applicants have rights of appeal under certain circumstances. The Act allows you to make an appeal about the replanting conditions we put on your felling licence or about our refusal to grant a felling licence.

The Forestry (Environmental Impact Assessment) (Scotland) Regulations 2017 also allow appeals about certain parts of this process under certain circumstances.

The felling license and EIA appeals table (PDF 235KB) provides information about when you can appeal and how.

Handling your data

When processing your Felling License application, some of the information you provide us may be shared with third parties and published on public registers. All the data you provide will be handled in accordance with our Felling License Privacy Notice (PDF 169KB).